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Sign in, open Subscriptions&Calculator section, calculate the total cost on daily or monthly basis, get your virtual desktop with 1 click
Rates
Instantly setup windows virtual machines and connect as many users as you need in single secure network with shared folders and software:
Standard user
Ready to use virtual desktop with MS Windows, high-speed internet, shared folders and business apps. Instant connection without IT assistance
PRO user
Large Enterprise
All features of Standard user + get dedicated scalable windows virtual machines from $44.6 for your team or for every team user. Install any software, shared folders remain for use
If you have 1000+ users we offer to set up a platform at your name.company. domain as your corporate platform combined with your cloud computing resources and licenses
$18,8 per month
$18,8 per month
Get your virtual desktop as easy as
booking taxi or ordering food delivery
HOW TO START
Step 1
Sign Up using your mobile number, fill in your profile and get 7 days trial for free
Step 2
Add number of Standard or PRO users, add options if you need, press Apply
Step 3
Add your team users and change their status for Standard or PRO
Step 4
Upload necessary files and folders, give access to your users with 1 click
Press "Open virtual desktop" and connect to the cloud computer with 1 click
HOW DOES IT WORK
Watch the video to see firsthand how it works
ABOUT THE PLATFORM

Desktop.Rent is a platform where without special IT knowlegde one can instantly set up and connect virtual desktops with software and folders for single users and for teams. Secure and quick access from any device 24/7. Control your team's cloud PC online via mobile app without IT support.

on business lounge PC at the airport
on your smartphone in the pocket
even on Mars if there is internet connection
This is like PСs located in the office,
but your virtual desktop is always at hand online
WHY DOES BUSINESS NEED IT?
8 reasons to become our customer. Point the mouse to read

- PCs become powerful and fast without upgrade or replacement

- Fast connection even via slow Internet

- Instant power increase for workspaces
- Sharing responsibility for infrastructure, access, information security between different people and providers - eliminating conflicts of interest, risks of dependence and blackmail from "irreplaceable employees"

- Easy to delegate and control

- Easy to handle development and modification of own software and apps
- Virtual PC is powerful and fast without upgrade or replacement local computer

- Fast connection even via slow Internet

- Instant power increase for workspaces
- Sharing responsibility for infrastructure, access, information security between different people and providers - eliminating conflicts of interest, risks of dependence and blackmail from "irreplaceable employees"

- Easy to delegate and control

- Easy to handle development and modification of own software and apps
- No capital costs at start up

- No spendings for resources reservation, licensing is cheaper

- Cost cutting for staff

- Cost cutting for info security and control
- Instant connection to corporate desktop online via any device from all over the world, as if located in the office, but without IT support

- Instant pre-configured workspaces creation, employees connection, folders access control via browser or mobile app without IT support
- Broader geography for expert staff hiring

- Instant employees connection\disconnection both in the office and at home

- Procedures simplification
- No data is stored on local PCs

- Safe connection to virtual computer from any device all over the world

- No dependency on IT staff

- Ski-masked raids will not interrupt business operation immediately
- PCs or server breakdown is not a big deal

- Easy to increase power immediately

- Fire, electricity interruption will not interrupt business operation

- Easy to connect via mobile internet

-Regular back ups and fast recovery
Single point of access and control for:
- Staff operations
- Apps usage
- Docs dispatch
8 reasons to become our customer
Click the mouse to read
SPEED
  • PCs become powerful and fast without upgrade or replacement
  • Fast connection even via slow Internet
  • Instant power increase for workspaces
COST
  • No capital costs at start up,
  • No spendings for resources reservation, licensing is cheaper
  • Cost cutting for staff
  • Cost cutting for info security and control
EASE OF USE
  • Instant connection via any device from all over the world, as if located in the office, but without IT support help
  • Instant pre-configured workspaces creation, employees connection, folders access control via browser or mobile app without IT support
STAFF
  • Broader geography for expert staff hiring
  • Instant employees connection\disconnection both in the office and at home
  • Procedures simplification
SECURITY
  • No data is stored on local PCs
  • Safe connection from any device all over the world
  • No dependency on IT staff
  • Ski-masked raids will not interrupt business operation immediately
RELIABILITY
  • PCs or server breakdown is not a big deal
  • Easy to increase power immediately
  • Fire, electricity interruption will not interrupt business operation
  • Easy to connect via mobile internet
  • Regular back ups and fast recovery
MANAGEMENT
  • Sharing responsibility for infrastructure, access, information security between different people and providers - eliminating conflicts of interest, risks of dependence and blackmail from "irreplaceable employees"
  • Easy to delegate and control
  • Easy to handle development and modification of own software and apps
CONTROL
Single point of access and control for:
  • Staff operations
  • Apps usage
  • Docs dispatch
Our data centers are:
- https://portal.desktop.rent - data center in Europe;
- https ://cloud.desktop.rent - data center in Asia;

Services in data centers may differ. Full actual prices are given in Services and Prices.
USE CASES

For any users or teams who need to work in a secure network with software and folders, instantly turn their device into a powerful computer, increase power and speed, work on the Internet without linking to a computer address, instantly and securely connect from any device, control team activity, manage access from a smartphone without knowledge how to set up a computer, do not depend on technical support

2+
20+
1
suitable
for scale
2
suitable
for business sectors
Click to learn more
Click to learn more
Enter parameters
Total - cost per month
Active users
+
File storage (Gb)
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MS Office license (pcs)
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Resources for dedicated virtual machines
CPU (Windows incl.) (pcs)
+
RAM (Gb)
+
SSD (very fast drive) (Gb)
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Total: 0$
FAQ
Can't find an answer to your question?
If you can't find an answer to your question, contact us via any messenger.
OUR PARTNER
Download the mobile application to have it always at hand!
VM Service LLC
Reg ID: 204171-3301-OOO
DOCUMENTS
WORKING HOURS
Desktop.Rent virtual desktops operate 24/7
Customer support hours: Mon-Fri 7:00 - 19:00 (UTC)
Copyright ©2018-2022, Desktop.Rent. All rights reserved
info@desktop.rent
office 814, K.Akiev street, 95, Bishkek, Kyrgyzstan, 720010
2+ users:
Connect users and external contractors instantly
Your software and data is always safe and accessible only by you
Make your PC powerful and fast without upgrade or replacement
Work via any device from all over the world any time
Manage workspaces via browser or mobile app without IT support
Don't spend extra money for capital costs, office and IT support
20+ users:
Manage workspaces via browser or mobile app without IT support
Install any software
Create and upload your 1C databases, work in fully functional workspace
Submit 1C reports from any computer from all over the world
Safely connect users from any countries or cities
Cut costs for personnel, connect remote contractors
Instantly increase power for development, projects
Even if your computer or server has been seized, your and your customers' data is inaccessible to foes and is securely protected
200+ users:
Create single safe access point to workspaces for all users
Control users' activity and corporate data security
Safely connect users from any countries or cities
Delegate workspaces management to operation managers
Cut capital costs for equipment and software licenses
Quickly scale the power for various projects and needs
Ensure reliability - data and workspaces quick recovery even in the most unexpected circumstances
Even if your computer or server has been seized, your and your customers' data is inaccessible to foes and is securely protected
Consulting
Connect users and external contractors instantly
Manage users access to folders from your smartphone
Attract best professionals from different cities and countries
Customers' data is not stored on employees' local computers
Secure workplace access from all over the world
Even if your computer has been seized, your and your customers' data is inaccessible to foes and is securely protected
Аccounting outsourcing
Upload your 1C databases and work in a pre-configured cloud workplace
A backup of 1C databases and folders with documents is always available - data will not be lost even in case of a breakdown
Submit 1C reports from any computer from all over the world
Data and workspaces quick recovery even in the most unexpected circumstances
Connect other remote accountants to your team, your data will not remain on their computers
Creative agencies
Install any software you need (Adobe Premiere Pro, Lightroom, AutoCad, etc.)
Work from all over the world - expand borders, attract best professionals
Don't spend money on workplace infrastructure, focus on the product
Performance does not depend on the model and novelty of the laptop, you choose the power and speed of the remote workplace in your member account
Startups
Create workspaces for team with several clicks
Don't spend money on workplace infrastructure, focus on the product

Keep your data safe and secure from the start
Work from all over the world - expand borders, attract best professionals
Data and workspaces quick recovery even in the most unexpected circumstances
Manufacturing
Single entry point and users activity control
Attract best professionals from all over the world, your data will not remain on their computers
Keep your data safe and secure from the start
Don't waste resources on building your workplace infrastructure, focus on production process
Data and workspaces recovery from minutes to 1 day, even in the most unexpected circumstances
Trade
Integrate your cash desks with cloud workspaces
Upload your 1C databases and submit reports from all over the world
Even if your computer has been seized, your and your customers' data is inaccessible to foes and is securely protected
Keep your data safe and secure from the start
Projects elaboration/teamwork
Instantly connect users and external contractors from all over the world
Secure workplace access from any device without leaving data on employees' devices
All pre-installed software is licensed and upgraded up to the latest version
Data and workspaces recovery from minutes to 1 day, even in the most unexpected circumstances
Development
All pre-installed software is licensed and upgraded up to the latest version
Connect users and external contractors instantly
Work from all over the world - expand borders, attract best professionals
Performance does not depend on the model and novelty of the laptop, you choose the power and speed of the remote workplace in your member account
Install any software required (VS Code, Brackets, etc.)
Monthly subscription
1 Standard user $18.8 per month
Unlimited internet traffic in the cloud
Pre-installed software (Chrome, LibreOffice, 7-zip, Antivirus, Acrobat reader, MS Office)
Shared folders for team work, scalable file storage
Customer support via WhatsApp, Telegram
Additional options are available to purchase (MS Office license, scalable file storage, individual technical support under request)
All rates→
Connect
Daily subscription
1 Standard user $2 per day
Unlimited internet traffic in the cloud
Pre-installed software (Chrome, LibreOffice, 7-zip, Antivirus, Acrobat reader, MS Office)
Shared folders for team work, scalable file storage
Customer support via WhatsApp, Telegram
Additional options are available to purchase (MS Office license, scalable file storage, individual technical support under request)
All rates→
Connect
Monthly subscription
1 PRO User $18.8 per month
All features of Standard user + get dedicated scalable windows virtual machines for your team or for every team user
Install any software, shared folders remain for use

Minimum virtual machine configuration: 2 cores CPU + 4 Gb RAM + 100 Gb SSD + Windows for $44.6 per month
All rates →
Connect
Daily subscription
1 PRO User $2 per day
All features of Standard user + get dedicated scalable windows virtual machines for your team or for every team user
Install any software, shared folders remain for use

Minimum virtual machine configuration: 2 cores CPU + 4 Gb RAM + 100 Gb SSD + Windows for $44.6 per month
All rates →
Connect
Monthly subscription
$10 900 per month
If you have 1000+ users we offer to set up a platform at your name.company. domain as your corporate platform combined with your cloud computing resources and licenses
All rates →
Get info & connect
$18.8 per user per month:
Standard users get:
  • virtual desktop with preinstalled software
  • instant and secure connection from any device
  • unlimited high speed internet traffic in the cloud
  • team users work at the secure network with shared software and folders
  • team access control via browser or mobile app
PRO users get:
all features of Standard user plus virtual dedicated machines (instantly scalable) from $44.6 per month, install any software
Try for free
How to sign up for Desktop.Rent Portal?
To start using the Virtual desktops(s), you must sign up the Member account. Registration is carried out using your mobile number.

On www.desktop.rent, click "Sign in or Sign up" in the header of the site, or click "Try for Free" or "Connect."

To sigh up for the Portal:
• Enter your mobile number without spaces in the format <+ [country code] phone number >
• Choose how to receive the access code and enter it into the required field.
• If you didn't receive the access code, go to the mobile number entry page and enter your number again.
• Create and enter your password, confirm your password.
• The password must contain at least one number, lowercase and capital Latin, and must not contain special characters.
• You are registered in the account.
• You need to fill in personal data in "My profile" section of the account to have a fully functional access to the portal. You should indicate your mail to receive the confirmation access code.
Now you have the full functionality of the virtual desktop.
I didn't receive access code
You can request the access code via WhatsApp message or by callback. Any way of access code request is free for you.

1)Refresh the registration page, and then enter the phone number in the registration form again.
2) Check if the entered phone number is correct, and whether the mobile network signal is sufficient.

The password is not accepted
Your password must contain at least one lowercase letter, one uppercase letter, a number and exclude special characters. Also you must read and click the checkbox accepting the Privacy Policy for Personal Data and the Terms of Use.
Can't sign in on Desktop.Rent
  • Check the phone number you entered (login) and password.
  • If after several entries the password is still not accepted, click on "Forgot your password?" and create a new password to sign in to the account.
How to sign in to account from a smartphone?
To sign in to account you need to download Desktop.Rent application:

  1. Install the application and open it
  2. Allow the app to access photos, media, and files on your device.
  3. In the pop up window enter your phone number and click Next.
  4. If you are a new member, you will receive an access code to create a password.
  5. In the opened window enter the code that you received, create a password and click Next.
  6. If you are already registered, enter your password
  7. You get into account where you can open the virtual desktop and manage the account. Mobile version is fully functioning, so that is you can manage folders and connect users, etc.
Do we need to formalize the deal?
We operate on the ground of the Public Offer, which is located at https://desktop.rent.
You have to accept the Public Offer when you Sign Up.
You can find the current version of the Public Offer at the https://desktop.rent (footer section).
This allows our customers to easily and instantly connect pre-configured virtual desktops and start working without complex documentary procedures.
Our price quotation is located at Desktop.Rent and provides full information about our product, its cost and operating principle.

You can have a free 7-days trial of the full functionality of our service: connect users, configure their virtual desktops, create network folders.

Here you can find detailed payment terms. The price is fixed, there are no hidden additional payments.

If you are interested in a dedicated virtual machine, you can connect our PRO option. It provides end-to end solution with a dedicated virtual machine per team and allows to install your software without restrictions.
I didn't recieve an email verification code
A) Check the entered data, email should be filled in the format example@gmail.com
B) If the email was entered correctly, and the code still did not come, then you should go to the "Spam" section and check if the letter with your code is there.
C) If you have followed all the steps above, but the code has not yet been delivered, please, contact our support team
How to enter my phone number, is there a way to change «+1»?
Yes, to do this, just place your cursor in the input box, delete «+1» and enter any number you need.
How to fill in "My profile" section?
After signing up for the account , the User needs to fill in his data.
Fields marked with an asterisk are compulsory.


How to connect services?
To connect services sign in to the account, go to "Subscriptions and Calculator" section and select the required services.

There you can find 2 tabs:
• "My subscriptions" – here you can select the number of users, change the virtual machine computing resources. These services are paid on subscription basis. After selecting the required services, number of users and subscription type click Apply.
• "Technical support" – here you can order technical support hours, which are paid on consumption basis. Select the required number of support hours using the + and - buttons, click "Pay" and the funds will be charged from your credit balance or credit card. Done!

If you have the positive credit balance, the payment will be carried out instantly.


You can also choose the frequency of payment – daily or monthly:
• Daily payment – you can have a virtual workspace for several days, paying daily for each selected service.
• Monthly payment – you can have a virtual workspace up to the end of the current month, regardless of which date you pay - on the 1st or 29th day of the month. In this case payment will be calculated only for the period from the date of tariff purchase until the end of the current month.
After selecting the required services click Apply.
What is the difference between Standard and PRO users?
Standard users have ready to use virtual desktop with MS Windows, high-speed internet, shared folders and business apps. Instant connection without IT assistance. Standard users can use preinstalled software, buy subscription for MS Office. Standard users can't install any additional software or make settings for server.

PRO Users have all features of Standard user + get dedicated scalable windows virtual machines for your team or for every team user. PRO users can install any software, shared folders remain for use.
May I have a free trial?
You have 7 days free trial period for Standard users.

PRO user get a dedicated virtual machine which should be paid before use.
If you wish to try PRO user for short time you can connect PRO user on daily basis for 1 day.

It 's like "business lunch" and "a la cart menu." To test "our kitchen" you can first try Standard user free of charge. And if you need to install your software – try to connect PRO user.
User access statuses
1. Owner: This status is assigned to all users who registered in the account and not invited to any team.
· All sections of the account are available.
· Has a virtual desktop(s)
· Has his own folders where he can upload his files.
· Can change packages and connect services.
· In PRO package can install and delete additional software.
· Can create his own network folders and assign access to folders to other users.
· Pays for services provided to him and his team by Desktop.Rent.

2. Administrator: has the same functionality, as the Owner, except the disconnection option for the Owner. This status is assigned by Owner in "Team users" section.
· All sections of the account are available
· Has a virtual desktop including Owner's network folders
· Can create network folders for Owner's team
· In PRO package can install and delete additional software.

3. Manager: has the same rights as the Administrator, except for the virtual machine setting rights:
· All sections of the account are available
· Can create network folders for Owner's team
· Has a virtual desktop including Owner's network folders

4. User: this status is assigned by the Owner or Administrator(s) in "Team users" section:
· "My profile" and "Help" sections of the account are available
· Has a virtual desktop including Owner's network folders
· Doesn't have his own folders, can't upload own files
· Can't create network folders for the Owner's team
The whole screen is grey, only "My profile" section is available
You need to fill in personal data in "My profile" section of the Member account to have a fully functional access to the portal. You should indicate your mail to receive the confirmation access code.

Now you have the full functionality of the virtual desktop.

How to open virtual desktop?
Virtual desktop can be opened through the account.

1. Sign up or Sign in to the Portal.
To open a virtual desktop, click "Open virtual desktop" button in the Member account. Next open RDP file that will be downloaded to your PC.

To activate "Open virtual desktop" button you need to fill in your data in "My profile" section in the Member account :
· FULL NAME.
· Select your country:
· Enter your company name (this field is inactive for Users)
· Select preferred means of communication
· Click "Save"

To get started click the "Open virtual desktop" button:
· Shortcut for virtual workspace starts downloading (RDP file).
· Click the downloaded virtual desktop shortcut.
· Enter your password and click Confirm. The password is the same as for the Member account .
· Virtual desktop is now open

In "My Documents'' shortcut you will see shared folders with your team data, which are also available to other users if you give them access.

You can download the RDP file only the first time you open your virtual desktop. Next, you can access it using the shortcut you have already downloaded!
What if "Open virtual desktop" button is not active?
  • If you are an Administrator or Owner, you need to pay for virtual desktop service. If you renewed your subscription after the automatical payment failed or you canceled your subscription for a while, go to "Team users" section and change your own status to "PRO" or "Standard."
  • If you still can't open the virtual desktop, contact our support.
  • If you are a User, contact your Owner.
How to fill in "My profile" section?
After signing up for the Portal, the User needs to fill in the mandatory fields (marked with an asterisk)
How to connect to virtual desktop using Android or iPhone?
To sign in to Member account you need to visit out website or download our Desktop.Rent application:
1. How to open your virtual desktop using mobile version of our website:
1) Open the browser on your mobile phone and enter https://desktop.rent/ in the address bar
2) Go to your Member account and enter your login and password (remember using the same data as when registering your account)
3) Click "open desktop", after clicking you will see a window with the text. Following the instructions in the text, please follow point 1 (click on the "remote desktop" link and download the file by clicking the "download" button.
4) Click on the IOS or Android icon that matches your mobile operating system.
5) Download the "remote desktop" application from the app store and open it
6) Allow the application to access your location, your data, your Microphone, and so on. Close the application
7) Go to downloads and run the file downloaded from Desktop.Rent earlier. You will be redirected to the password entry page.
8) Enter your password and wait. Ready. Your desktop is open!

2. How to open Desktop.Rent mobile application:
  1. Install the application and open it
  2. Allow the app to access photos, media, and files on your device.
  3. In the pop up window enter your phone number and click Next.
  4. If you are a new member, you will receive an access code to create a password.
  5. In the opened window enter the code that you received, accept Terms of Use and Privacy policy, and click Confirm.
  6. Create a password and click Next. The password must contain Latin letters and one or more digits.
  7. If you are already registered, enter your password
  8. You get into Member account where you can open your desktop and manage your account. Mobile version is fully functioning, so that you can manage folders and connect users, etc.
    How to connect to virtual desktop using MasOS?
    Scenario 1

    To install your virtual desktop on MacOS you should:
    • Enter the member account via appication or website
    • Click "Open virtual desktop".
    • Select MAC OS to install Microsoft Remote Desktop 10 (RD Client) and click "Install".
    • If you have downloaded RD Client earlier, click "RD Client already exists"
    • After installing RD Client click Accept. You will automatically sign in to RD Client, it doesn't need any settings to be done.
    • Minimize app window to icon
    To launch your virtual desktop, you need to:
    • Exit RD Client and sign in to the Desktop.Rent app or at website again
    • Click "Open virtual desktop".
    • Download and install RDP file from the lower panel
    • In the opened window enter your password and select the local resources (Only printers allowed). Your login will be filled in automatically.
    • Click "Connect". You 're connected, you can work.

    Scenario 2

    Sometimes RDP file does not open automatically in Microsoft Remote Desktop or does not save connection settings after operation. In this case you should import the connection file to your PC. To do this follow the instruction:
    • Open Microsoft Remote Desktop application
    • Click Settings (gearwheel sign in the upper panel), then "Import from RDP file…"
    • In selection dialog box select a downloaded connection file from your Downloads folder.
    • Open MRD application again and press "connect" as indicated in the screenshot above. Next time you just need to run the app. It is not necessary to download and import files again.
    Now you can start a Remote Desktop connection from Microsoft Remote Desktop.
    What if the virtual desktop size does not match the MacBook screen?
    Sometimes a device screen resolution and virtual workspace screen resolution mismatch, to fix this you need to set the default resolution for a Remote Desktop connection in the connection settings in Microsoft Remote Desktop. Follow the instruction:
    • Open connection characteristic in Microsoft Remote Desktop.
    • Click Display tab.
    Now the resolution of virtual workspace will match your device.
    • Select "Default for this display" and press "save".
    How to change language of my virtual desktop and keybord?
    How to change the virtual desktop and keyboard language? How to change keyboard language?
    Press Shift+Alt or Shift+Ctrl (For MacOS press Shift+Option)

    How to change interface language?
    Most often the incorrect interface language is loaded with the first launch, as by default the virtual desktop opens with the language you used to sign in to your Member Account
    Clicking «Open virtual desktop» button downloads RDP file with your Member Account language settings because it is associated with your virtual desktop language.
    If you want to change your virtual desktop language, exit your workspace, sign in to your Member account, change the language and click «Open virtual desktop» to download a new RDP file. Open a new virtual desktop following the downloaded shortcut.
    If you use the individual virtual machine with PRO option, the Owner or Administrator can change the virtual machine language to any available in Windows OS.

    What if the language in Word/Excel does not change?
    Sometimes to install another language you need to fix the settings, if you cannot change the language, contact us via any messenger. It will take a few minutes, we just need to restart the server, and you can resume your session.




    Why does the virtual desktop shut down, slow down or doesn't launch at all?
    Why do all I see is a black screen?
    Try pressing 3 keys: Ctrl + alt + end and select "Exit" from the drop-down menu. If this does not help, then contact our support.

    Why did virtual desktop shut down unexpectedly?
    The virtual machine may have been turned off by one of the users with Owner or Administrator status. Please contact us for reasons and support.

    Why is the virtual desktop slowing down?
    There can be many reasons for virtual desktop slowing down:
    1) Poor internet connection. Check the connection speed and try to reset the router and reconnect to internet again.
    2) Sometimes slowing down can be caused by the incorrect exit from the virtual desktop. Please read further how to exit the virtual workspace desktop.
    3) Virtual machine overload. To solve this you should add resources in "Subscriptions and Calculator" section of the Member account. If you doubt the amount of resources you need, please contact our support.
    4) Data center itself slowing down, sometimes the main channels of the Internet suffer from "traffic jams" at rush hour. It depends on the local internet providers and their channels, you should wait a little while and the connection speed will be restored.
    5) The operation speed in different packages may vary greatly, when switching from PRO to Standard option you may notice that the virtual desktop slows down a little.
    6) ) If you cannot handle the situation yourself, please contact our support.

    How to close virtual desktop correctly?
    To exit the virtual workspace close the remote desktop window at the top panel.
    This will not end the current session, but will switch to off mode and wait for the next user logon, that is all open documents and software will not be closed until the virtual desktop is rebooted, or session is ended automatically or by the administrator.
    This may be convenient if you decide to continue your work later without closing the application on the virtual desktop. In this case, the server resources where your virtual desktop is allocated will be used by software running. Due to insufficient server performance or network failures, a disconnected session may hang up. It looks like a black screen when you sign in to virtual desktop.
    To avoid such problems and to free up server resources we recommend to exit from the virtual desktop session every time. To complete the session, check whether all open documents have been saved, then click START button → User Icon → Exit.
    Forcible user logout can be configured automatically when the user is idle for a certain time period, contact technical support to make necessary settings.
    If you have a problem with a hung up session during the working day (black screen), you can try to exit your session by clicking CTRL + ALT + END and selecting Exit.
    If the menu does not appear when the keys are pressed, contact technical support to force the session logoff. Automatic termination of inactive sessions will also help to prevent them from hanging up


    How to add a new user?
    To add a new user, click "Add" button in the "Team users" section of the Member account, then fill in the following fields in the pop-up window:

    • «Phone» (mobile phone number of the user being added).
    • Access Rights» (Owner, Administrator, User) and then click "Save".
    • Don't fill in the «Full name» - it will be added automatically after the user is registered.
    There are two options for adding a user to the Owner's team:
    • If a new user is not registered yet, he will receive an invitation to join the Owner's network with a link to Desktop.Rent. The user needs to register, fill in his details in "My profile" section, and accept or refuse the invitation to join the Owner's team.
    • If the user is already registered, he will receive a notification in his Member Account. This employee needs to accept or decline the invitation to join the Owner's team.
    Statuses of connecting users to the Owner's team ("Invitations" tab in "Team users" section):
    • Request sent or "not in the team"- A request to join has been sent to the user, and no response has been received yet.
    • Request rejected - The user rejected the request to join the Owner's team.
    • Connected or "in the team" - The user accepted the invitation and was added to the Owner's team. His data is displayed in the users table in the Owner's personal account.
    After the user joined the team, the Owner or Administrator should appoint him Standard or PRO status in "Users" tab of "Team users" section of the Member account.
    How to connect a user to Standard or PRO option?
    In «Subscriptions and Calculator» section of the Member account select the number of users for PRO and Standard statuses and click "Apply".

    After connecting the number of users, go to "Team users" section of the Member account and choose the required status for each user.

    The users to whom PRO status is set up, will work on a dedicated virtual machine and will be able to use additional software that can be installed by the Administrator or the Owner.
    How to activate and deactivate virtual desktop for a user?
    Open "Team users" section of the Member account, find "Disconnect/Connect" button in the "Connection status" column. The owner or administrator can activate or deactivate the user's virtual desktop. If you are a user and you do not have the "Open virtual desktop" button active, contact your manager.
    May I connect some users to Standard and others to PRO option?
    Yes, your users can be connected to different packages. They will have access to the same shared files and databases if you make correspondent settings in "Team users" section of the Member account.

    The users with PRO status will be able to use additional software, installed by the Administrator or Owner.
    The invitation to the user didn't arrive, and I can't send it again
    Inform the user that he needs to:

    1. Register in the Member account (if the user is not yet registered on Desktop.Rent, when registering following the invitation, he will automatically join your team) OR

    2. Confirm joining your team in his member account (a pop-up window will appear when signing in to his Member account)
    How do I know if the user accepted an invitation?
    1. If the user accepted your invitation to join your team, you will see him in the list of users.
    2. If the user declines your invitation, you can send him a request to join your team again.
    3. If the user is already in someone's team, you will see the following notice: "The User cannot be added to the team: User is already invited or is in another team. The User must first leave another team he is in."
    What should I do if I failed to add a user?
    The system needs some time to add a new user to your team. Refresh the page and click "Add" button again and repeat the action if the user still was not added to your list.
    How to change user's access rights?
    You can change the access rights of any user in "Team users" section.

    To do this:
    · find the user in "Permissions" column, click on the "arrow" and in the drop-down list select the access rights that you want to set for him .
    · In order for the access changes to come into force in the virtual desktop, you should sign out and sign in the virtual desktop again.
    How to delete a user?
    You can delete a user from the team by clicking "cross" icon in the row opposite his data in "Team users" section. So all access rights of this user will be automatically revoked and no information from the network space will be available for him.
    I can't delete a user
    The system needs some time to delete a user. Refresh the page and click "Delete" button again if the user is still in your list.
    What users statuses are available on the portal?
    In addition to the Owner status, there are three others: Administrator, Manager and User statuses.

    You can delegate your rights to a user with Administrator status. Administrator status means the functionality available to the Owner, with the exception of the right to disconnect the Owner himself.
    "Manager" is identical to the status of "Administrator," but without access to virtual machines settings.
    "User" doesn't have the right to upload files and create root folders, and to change access rights to folders. "User" can only open the virtual desktop and contact technical support.